It’s not a situation anyone envies being in, but it is something, frankly, quite inevitable; since it is also something unexpected, most of us aren’t prepared for when it does occur. So when we find our vehicle in need of towing (presumably after a an accident or an event such as engine failure), what we do is just pull up our smart phones, Google ‘tow truck company’ and call one of the first few searches which we are given. This is a mistake, and in order to make sure you do not commit the same wrong, this article will shed light on how to choose the better towing companies out there. And of course all this should be done beforehand, so that when (and if) your car does break down, you have a company in tow (this wasn’t that terrible was it?
People who quickly use Google and end up choosing the wrong company often complain later of things like ‘Their cost was unreasonably high’, ‘the operator was too unprofessional in handling my car and roughed it up slightly’ or ‘they took their time to arrive’, to ensure these pains do not afflict you, here are some tips.
After basic stuff like their prices (which do not vary too much), the most important thing to check is their customer satisfaction – as this indicator above all others will tell you most about their service quality. Aside from their website, check their social media page (Facebook) or see if there are any reviews of their service on Yelp, Yahoo and Google (high chances are that you’ll find some). Another way to check their grade of work is to see if they are involved with some trade organization; do they regularly work for such an organization (which requires towing services on a regular basis). If they do then it’s a good sign of their level of commitment to quality since such organizations require a certain level of quality to be maintained when they hire any service.
If you’ve called a company a way to check their level of professionalism is to ask note the following when they arrive to tow your vehicle away. Note how they talk to you when you call them, do they take a sizeable time to register your incident? When they arrive do they do so in proper attire and with the proper safety equipment? Is their equipment up to date? How do they go about dealing with your car? Are they quick, efficient as they do their business? These details will help you gauge if they are worth the call. And will help you decide if you want their services in the future.
And an obvious – yet surprisingly overlooked – point is that one should always choose a company which is nearby to where you are. Companies can advertise anywhere and it will do you no good to call a company which tows your car 80 miles away and then you have to get it all the way back. Plus such a distance greatly increases the towing costs.